FAQ'S
If you can't find the answer you're looking for, our customer care team is always happy to help.
FREQUENTLY ASKED QUESTIONS
Find answers to our most commonly asked questions.
How do I place an order?
Shopping with Lumina is simple. Browse our latest collections, select your preferred size and colour, add the item to your shopping bag, and proceed to our secure checkout. You’ll receive an order confirmation by email once your purchase is complete.
Can I change my order after placing it?
If your order has not yet been dispatched, our Customer Care team may be able to assist with changes. Please contact us as soon as possible for the best chance of updating your order.
How can I track my order?
Once your order has been shipped, we’ll send you a tracking number by email. You can also visit the Track Order page to check your delivery status at any time.
How long does delivery take?
Standard delivery within Pakistan usually takes 2–5 business days. International delivery times vary depending on your destination and customs processing.
Do you offer international shipping?
Yes. Lumina proudly delivers to customers around the world. Shipping costs and estimated delivery dates are displayed during checkout.
Can I return an item?
Yes. Items may be returned within 14 days of delivery provided they remain unused, unworn and in their original packaging with all tags attached.
How do exchanges work?
If you’d like a different size or colour, simply contact our support team. We’ll guide you through our easy exchange process.
When will I receive my refund?
Approved refunds are processed within 5–7 working days after your returned items have been inspected.
Which payment methods do you accept?
We accept Visa, Mastercard, Cash on Delivery (where available), Bank Transfer and selected digital payment methods.
Is my payment secure?
Absolutely. Every transaction on Lumina is protected using industry-standard SSL encryption and secure payment gateways to ensure your personal information remains safe.
Premium Fabrics
Only the finest materials.
Secure Shopping
Safe & encrypted checkout.
Fast Delivery
Quick nationwide shipping.