Terms & Conditions
These Terms & Conditions govern your access to and use of the Lumina website, products, and services. By browsing our website or placing an order, you agree to comply with these terms.
Welcome to Lumina
Thank you for choosing Lumina. We are committed to providing a premium online shopping experience with high-quality fashion and exceptional customer service. These Terms & Conditions outline the rules and guidelines for using our website and purchasing our products.
If you do not agree with these terms, please refrain from using our website.
Eligibility
By using our website, you confirm that you:
Are at least 18 years of age or have permission from a parent or legal guardian.
Provide accurate and complete information when creating an account or placing an order.
Will use our website only for lawful purposes.
Products & Availability
We strive to ensure that all products displayed on our website are accurately described and available for purchase.
Please note that:
Product availability may change without notice.
Colors may vary slightly due to screen settings and photography.
We reserve the right to discontinue or modify products at any time.
Pricing & Payments
All prices displayed on our website are listed in the applicable currency and are subject to change without prior notice.
We accept secure payments through trusted payment providers.
By placing an order, you agree that:
Payment information provided is accurate.
You are authorized to use the selected payment method.
Full payment is required before your order is processed.
Order Acceptance
Once an order is placed, you will receive an order confirmation email.
Please note that receiving an order confirmation does not guarantee acceptance of your order.
We reserve the right to:
Cancel orders due to product unavailability.
Refuse orders suspected of fraud.
Correct pricing or product description errors.
Limit quantities purchased by a single customer.
If your order is cancelled after payment, a full refund will be processed using the original payment method.
Shipping & Delivery
We work hard to deliver your orders as quickly as possible.
Delivery times are estimates and may vary depending on:
Shipping location
Product availability
Courier services
Public holidays or unforeseen circumstances
Lumina is not responsible for delays caused by third-party shipping providers.
Returns & Exchanges
Customer satisfaction is important to us.
Returns and exchanges are accepted according to our Return Policy.
To qualify for a return:
Items must be unused and unworn.
Original tags must remain attached.
Products should be returned in their original packaging.
Requests must be made within the specified return period.
Certain products, including sale items or personalized products, may not be eligible for return unless required by applicable law.
User Accounts
If you create an account with Lumina, you are responsible for:
Keeping your login credentials confidential.
Maintaining accurate account information.
Restricting unauthorized access to your account.
Notifying us immediately of any suspected unauthorized activity.
We reserve the right to suspend or terminate accounts that violate these Terms.
Acceptable Use
When using our website, you agree not to:
Use the website for unlawful activities.
Attempt to interfere with website functionality.
Upload harmful software or malicious code.
Access restricted areas without authorization.
Misrepresent your identity or provide false information.
Copy or exploit website content for commercial purposes.
Limitation of Liability
To the fullest extent permitted by law, Lumina shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
We encourage you to review our Privacy Policy for more information.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business practices, legal requirements, or website features.
Any updates will become effective once published on this page. Continued use of our website after changes have been posted constitutes acceptance of the revised Terms.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Lumina operates, without regard to conflict of law principles.